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UK Shipping Methods & Costs
Last updated: 27 October 2026
Thornberry Shop currently delivers only to addresses in the United Kingdom. Orders are prepared by our fulfilment partner and dispatched with tracking where available.
Delivery charges
- Orders under £50 after discounts: £5 standard delivery
- Orders of £50 or more after discounts: free UK delivery
The free-delivery threshold is calculated after discounts and before any optional paid services. If you use the current £5-off code, your basket must be at least £55 before the discount to receive both the £5 saving and free delivery. All product prices shown on our website include VAT where applicable.
Estimated delivery time
The estimated total delivery time is 5–14 working days. This estimate already includes the usual 1–3 working day processing time; processing time is not added on top.
Working days exclude weekends and UK public holidays. Delivery estimates are not guarantees and may be affected by peak periods, severe weather, carrier disruption, customs processing or an incomplete address.
Order processing and dispatch
Orders are normally checked, packed and handed to the carrier within 1–3 working days. Once dispatched, we will send any available tracking information to the email address used at checkout.
Tracking
Tracking is provided where available. It may take several working days after dispatch for the first carrier scan to appear. Some final-mile services may provide limited tracking updates.
Delivery address
Please check your name, postcode and full delivery address before paying. Contact us immediately at support@thornberryshop.com if you notice an error. We cannot guarantee address changes after processing has started.
If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or not collected, the customer may be responsible for the reasonable cost of resending the order, unless the issue was caused by us or the carrier.
Delayed or missing orders
If tracking has not updated for several working days or your order has not arrived after 14 working days, contact us through the Contact Us page or email support@thornberryshop.com with your order number. We will investigate with the carrier.
Customs and import handling
Some orders are dispatched by our fulfilment partner in China. If a carrier or authority requests information or an unexpected payment relating to an order, contact us before making the payment so that we can help verify the request.