Return Policy

No Reason within 15 days, We’re bummed if you’re not 100% satisfied with the items you received, and we have made the
returns so easy for you!

Cancellation & Return Policy

Last Updated: June 2026

Thank you for shopping with Thornberry. We want you to be completely satisfied with your purchase. Please read our Cancellation & Return Policy carefully before placing an order.

1. Order Cancellation

Before Shipment

You may cancel your order free of charge if it has not yet been processed or shipped.

To request a cancellation, please contact us as soon as possible at:

Email:tanjinchao1198246195@gmail.com

If your order has not entered the shipping process, a full refund will be issued to your original payment method.

After Shipment

Once your order has been shipped, it can no longer be cancelled.

If you no longer wish to keep the item, you may request a return after receiving your order in accordance with our Return Policy below.

2. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and unworn
  • Be in its original condition
  • Be returned with all original packaging
  • Include proof of purchase or order number

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

  • Personalized or custom-made jewelry
  • Gift cards
  • Clearance or final sale items
  • Earrings (for hygiene reasons, where applicable)
  • Items showing signs of wear or misuse

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and arrange a replacement, refund, or other appropriate solution.

5. Return Shipping

Unless the item is defective, damaged, or sent in error, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.

Shipping fees (if any) are non-refundable unless the return is due to our error.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original purchase (if eligible) and place a new order.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

tanjinchao1198246195@gmail.com

9. How to Start a Return

To initiate a return, please contact us before sending any item back.

Email: tanjinchao1198246195@gmail.com

Please include:

  • Order Number
  • Full Name
  • Email Address
  • Reason for Return

Our customer service team will provide return instructions and the appropriate return address.

10. Contact Us

If you have any questions regarding this Cancellation & Return Policy, please contact us.

Business Name: Thornberry

Email: tanjinchao1198246195@gmail.com

We appreciate your trust and are committed to providing quality products and excellent customer service.

Name
Reason for Return
⚠️ Please do NOT send items without approval