30-Day Cancellation & Return Policy

Last updated: 27 October 2026

We want you to feel confident ordering from Thornberry Shop. Eligible items may be returned within 30 days of delivery. This policy does not reduce your statutory rights, including rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

Cancelling before dispatch

If you need to cancel or change an order, contact us as soon as possible at support@thornberryshop.com. We will try to help, but cancellation cannot be guaranteed once processing or dispatch has started.

30-day return window

Submit your return request within 30 days after the order is delivered. Please contact us before sending an item so that we can confirm eligibility and provide return instructions.

Important for UK customers: approved returns are sent to our return facility in Guangzhou, China. International return postage can be expensive. For a change-of-mind or other non-fault return, you are responsible for that cost. Please obtain a postage estimate and wait for our approval before sending anything.

Return condition

Unworn and unused, except for reasonable inspection.
In its original condition and packaging.
Returned with any included accessories.
Accompanied by the order number or other proof of purchase.

Items that may not be returnable

Personalised or made-to-order items may not be returnable unless faulty. For health and hygiene reasons, sealed earrings or other sealed items may be excluded after the seal has been broken where permitted by law. This does not affect your rights if an item is faulty, damaged or not as described.

Return postage

For a change-of-mind or other non-fault return, the customer is responsible for tracked international postage to the approved return address in Guangzhou, China. Keep the receipt and tracking details. If an item is faulty, damaged or incorrect, contact us before posting it so that we can provide the appropriate instructions.

Exchanges

We accept exchanges for eligible items. The customer is responsible for return shipping and any shipping cost for the replacement item unless the original item was faulty, damaged or incorrect. Please contact us before returning an item for exchange.

Refunds

Once the return is received and checked, an approved refund will be issued to the original payment method. Where UK consumer cancellation rights apply, refunds will be made without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they were sent back. Your bank or payment provider may take additional time to display the refund.

Where required by law, the refund will include the standard outbound delivery charge. Any extra amount paid for an upgraded delivery method is not refundable.

Damaged, faulty or incorrect items

Contact us promptly at support@thornberryshop.com with your order number and clear photographs of the item and packaging. We will review the issue and arrange the appropriate replacement, return or refund solution.

Return address

Thornberryshop Limited
No. 8, Zhuwu South Street, Yiqun Village, Shiling Town, Huadu District,
Guangzhou, Guangdong, China

Do not send items without approval. Contact us first so that we can provide the correct instructions and identify your parcel.

Request a return

Complete the form below. Include your order number, the item you wish to return and the reason for the request.