Last Updated: June 2026

At Thornberry, we’re committed to delivering your handcrafted jewelry safely and efficiently. Below you’ll find everything you need to know about our shipping methods, delivery times, and shipping costs.

🚚 Shipping to the United Kingdom

We currently ship directly from our fulfillment partner in China to customers across the United Kingdom.

Every order is carefully packed to ensure your jewelry arrives safely and in excellent condition.

📦 Shipping Options & Costs

🎉 Enjoy FREE Standard Shipping on all UK orders over £50.

No promo code is required. Free shipping will be automatically applied at checkout.

⏱ Order Processing

All orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please note that orders are not processed on weekends or public holidays.

📍 Delivery Time

Estimated delivery time for United Kingdom orders:

5–14 Business Days

Delivery times are estimates only and may occasionally be affected by:

• Customs clearance
• Public holidays
• Severe weather conditions
• High shipping demand
• Courier delays

We appreciate your patience should unexpected delays occur.

📦 Order Tracking

Every shipped order includes a tracking number.

Once your parcel has been dispatched, you will receive an email allowing you to track your shipment online.

If you have not received your tracking information within a few days after placing your order, please contact our Customer Support team.

🌍 Shipping Origin

Our products are carefully packaged and shipped from our fulfillment center in China.

We work with trusted international logistics partners to ensure reliable and secure delivery to customers throughout the United Kingdom.

💷 Customs & Taxes

For orders shipped to the United Kingdom:

• Applicable taxes, including VAT where required, are calculated during checkout.
• Customers are responsible for any additional customs duties or import charges if applicable under UK regulations.

If additional fees apply, your local customs authority or courier will contact you directly.

❗ Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

Thornberry cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If you notice an error, please contact us immediately before your order is shipped.

📬 Lost or Delayed Packages

If your package has not arrived within the estimated delivery period, please contact us.

Our Customer Support team will work with the shipping carrier to investigate your shipment and provide assistance as quickly as possible.

💖 Why Shop With Thornberry?

✔ Secure International Shipping

✔ Tracking Number for Every Order

✔ Free UK Shipping on Orders Over £50

✔ Carefully Packaged Jewelry

✔ Friendly Customer Support

✔ Secure Checkout

📧 Contact Us

If you have any questions regarding shipping or your order, we’re here to help.

Business Name: Thornberry

Email: tanjinchao1198246195@gmail.com

Our Customer Support team will respond as quickly as possible during business hours.

Thank you for choosing Thornberry. We look forward to delivering your handcrafted jewelry safely to your doorstep.