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Use this page to find Thornberry’s curated alternative jewellery, bags and accessories, along with customer-service information and store policies.

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Customer care

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Company and policies

Shipping and returns at a glance

  • Delivery is currently available only within the United Kingdom.
  • Estimated delivery time is 5–14 working days, including normal processing time.
  • UK delivery is free when the order total is £50 or more after discounts; otherwise standard delivery is £5.
  • Tracking is provided where available.
  • Eligible returns may be requested within 30 days of delivery. Approved returns are sent to Guangzhou, China, and customers pay international return postage for change-of-mind or other non-fault returns.

Contact Thornberry

Email support@thornberryshop.com or use our Contact Us page. We normally reply within 1–2 working days.