Closing Your Account And Deleting Your Data

Last Updated: June 2026

At Thornberry, we respect your privacy and your right to control your personal information. If you no longer wish to maintain an account with us, you may request the deletion of your account and associated personal data in accordance with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the General Data Protection Regulation (GDPR).

1. Requesting Account Deletion

You may request the deletion of your account at any time by:

• Logging into your account (if applicable) and following the account deletion instructions; or
• Contacting our Customer Support team via email at support@thornberryshop.com.

Please include the following information in your request:

• Your full name
• The email address associated with your account
• A request stating that you wish to permanently delete your account

2. What Happens After Your Request

Once we receive your request, we will:

• Verify your identity to protect your account from unauthorized deletion.
• Process your request within 7–14 business days.
• Permanently delete your account and associated personal information where legally permitted.

You will receive a confirmation email once the deletion process has been completed.

3. Information We May Retain

Certain information may be retained after account deletion where required by law or for legitimate business purposes, including but not limited to:

• Order history and transaction records
• Tax and accounting records
• Fraud prevention and security records
• Information required to comply with legal obligations

This retained information will not be used for marketing purposes.

4. Effect of Account Deletion

After your account has been deleted:

• You will no longer be able to log into your account.
• Your saved addresses, preferences, and account settings will be permanently removed.
• Your wishlist and saved shopping cart (if applicable) will be deleted.
• Previous orders may remain in our records where required by law but will no longer be linked to an active account.

Please note that account deletion cannot be undone.

5. Marketing Communications

Deleting your account does not automatically unsubscribe you from marketing emails if you have subscribed separately.

To stop receiving promotional emails, please click the “Unsubscribe” link included in any marketing email or contact us directly.

6. Contact Us

If you have any questions regarding this Account Deletion Policy or wish to request the deletion of your account, please contact us:

Email: support@thornberryshop.com

Business Name: Thornberry

We are committed to protecting your privacy and handling your personal data responsibly.